Is it 100% authentic and original?

Yes, every blind box and figures in our website is 100% authentic and original. We are a wholesaler and retailer for blind box and have a 4000 Square Feet warehouse based in China, our supply chain is verified and original. We also have legal license to sell these products.

How long will it take to receive my order?

It takes 72 hours for us to ship out your order and usually 7-14 business days to receive your order after we shipped out. We’re doing our best to deliver it promptly for you.

Do you ship to my country?

Yes, we do world-wide shipping, we have a powerful shipping resource and able to ship to any country and region in the world.

Do I need to pay tariffs?

No, after you ordered in our website, there won't be any extra charges of tariffs or tax, we will cover it all. No matter which country you are in, we will make sure ship to your address without any tariffs.

How much for shipping fee?

To learn more about our shipping fee, please click learn more

How can I purchase a confirmed design?

We have confirmed design options for certain products, if the one you want to order is not listed as confirmed design in the product link, you can also contact us by Email to ask if we can list them for you. But this is NOT guaranteed.

How to track my order?

After we upload the tracking number, you will receive an email from our system about your tracking number, please click the tracking number to go to the carrier website for the tracking.Also, you can click: Chat with us - Order Tracking - Enter Order Info to tracking your order.

How do I contact customer service?

Please contact us on E-mail: service@whoopea.com, this is our only customer service window.Please leave your order number if you have questions after you ordered.We will reply you in 24 hours :)

What would the condition be like for confirmed design?

The confirmed design is box pre-opened. otherwise we won't know what's inside. but the plastic bag is still factory-sealed. the doll is intact inside. we pre-open the box just for confirming item with the tag card.

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service@whoopea.com

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