Thank you for choosing Whoopea.

We want you to clearly understand what you are purchasing, how we ship, and how we support you if any issues occur.

Please take one minute to read the information below before placing your order.

Before You Buy

  • 🎁 About Blind Box Products

    All blind box items sold by Whoopea are brand new and factory sealed (not display items, not second-hand).

    However, if you purchase a confirmed design, the boxes are usually opened so we can check the cards inside.

    Blind box products are randomly selected and specific characters or styles cannot be chosen. Some series include hidden or rare editions. The probability follows the official brand distribution.

    The joy of blind boxes comes from surprise. Please understand and accept the randomness before purchasing.

  • ✅ Authenticity & Product Source

    We guarantee that:

    ✔ All products are sourced from official shops or authorized distributors

    ✔ No counterfeit, imitation, or refurbished items are sold


    Packaging versions may vary slightly but product content and quality remain the same.

    It is possible to receive a product with official defect, but it doesn't mean it is a fake product, because minor quality issues may occasionally occur during the production process.

    If you have any concerns about product authenticity or quality, please feel free to contact our customer service email: service@whoopea.com. We will help resolve your issue based on our after-sales service standards.

  • 📦 Shipping & Delivery

    Wolrd-wide shipping is available, and there is different shipping fee for different country and regions. Click here to learn more about shipping fee and free shipping policy.

    Orders are processed and shipped within 1–3 business days (except for pre-order or special items).

    Once shipped, you will receive a confirmation email with a tracking number.

    All orders ship from China, international shipping usually takes 5–14 days, depending on your destination and customs processing.

    ⚠ Please note:

    International delivery times may be affected by holidays, customs inspections, or weather conditions.

    We will assist you in tracking your shipment and urge shipping carrier whenever you need.

Order Processing

  • Cancel Request Time Window

    To protect your shopping experience, you may request to cancel your order within 24 hours of placing it or before it is shipped out, whichever comes first.

    Unfortunately, we are unable to accept cancellation requests made after 24 hours or once the order has been shipped out.

    If you are concerned about missing the time window to cancel your order, please add “【911】” at the beginning of your customer service email subject so that our support team can prioritize your request during working hours.

  • Address Issue

    We can help you modify your shipping information before the order is shipped out.

    International shipping is a complex process, once the package has been shipped, logistics provider are unable to accept our address change request. Please make sure your shipping information is accurate and complete when placing your order.

    If you are concerned about missing the time window to update your shipping details, please add “【911】” at the beginning of your customer service email subject line so that our support team can prioritize your request during working hours.

    Please note that we are unable to provide after-sales support for orders that fail to be delivered due to an incorrect or incomplete shipping address.

  • Forgot to Use Discount

    If you forget to apply a discount code, please contact our customer service by email and provide your order number and the discount code. We will refund the price difference accordingly.

🛠 If you run into any problems.

  • ✔ Situations Covered by Our Support:

    ✅ Free Replacement or Full Refund:

    • Tracking status stopped for longer than 30 days
    • Package lost or stolen
    • Item is severely damaged during shipping
    • Item received does not match your order
    • Product has severely quality defects


    ✅ We will offer Partial Refund or Coupon, Free Replacement or Full Refund, depends on the situation:

    • Item is slightly damaged during shipping
    • Product has slightly quality defects
    • Blind box shows clear signs of being opened or tampered with (except for confirmed designs)

    Before you open the package from us, please record the entire unboxing process video in one take (no edited), in case of any aftersale issues. We don't accept any aftersale issue without an unboxing video.

  • ❌ Not Eligible for Return or Refund:

    • Dissatisfaction with the randomly received character or style
    • Opened items without quality issues
    • Damage caused by misuse or human error
    • Issues resulting from improper use
    • Defect or damage without unboxing video
    • Price change (Our price changes based on multiple factors: market condition, international shipping fee, exchange rate, etc. We appreciate your understanding.)

  • 📮 After-Sales Service Process

    If you need after-sales support, please contact us within 7 days after delivery marked and provide:

    1️⃣ Order number
    2️⃣ Clear unboxing videos and photo of the product
    3️⃣ Description of the issue

    We promise:

    🕒 Response within 12–48 hours
    🛠 A clear and fair solution
    💬 No avoidance, no disappearing support

💖 Our Commitment

Whoopea is dedicated to long-term service in the blind box and plush toy market.

We do not aim for one-time transactions — we want you to shop with confidence and return again.

If you feel unsure at any stage of your purchase,

please contact us before placing your order.

📧 Customer Support: service@whoopea.com

🎯 Friendly Reminder

Blind boxes are designed to be fun and surprising.

Please make your purchase only after fully understanding and accepting the random nature of blind box products.

If you are purchasing for:

🎁 Gifts

🧸 Collection

😊 Relaxation and joy

You are very welcome at Whoopea.